Privacy Policy

This Privacy Policy describes how we collect, use and manage your personal information. Please read this policy to understand our practices in the context of any personal information you provide to us.

WHAT INFORMATION WE COLLECT

Personal Information is any information that identifies you. This could include your name, birth date and contact details.

We collect this information in order to provide services to you.

HOW DO WE COLLECT THIS PERSONAL INFORMATION?

We will collect Personal Information from you in the course of providing our services to you. This may be done verbally or by asking that specific forms and documents are completed in order for us to provide you with the goods and services you have requested.

Such forms and documents might include; contracts, Births, Deaths and Marriages Registration Act forms, insurance or bond documentation or be any other form or document used with the services we provide.

Personal Information collected as hard copy is stored in our secured office at Suite 3, 1440 Pittwater Road, North Narrabeen, Sydney NSW 2101. Personal Information that is held electronically is stored on our servers in our secured office at Suite 3, 1440 Pittwater Road, North Narrabeen, Sydney NSW 2101.

OTHER PERSONAL INFORMATION (THIRD PARTY)

Sometimes it might be necessary to ask you for Personal Information about others, for example, your family. In such instances we trust you to tell these people that you are giving this Personal Information to us and to draw their attention to this Privacy Policy.

USES OF YOUR PERSONAL INFORMATION

Your Personal Information may be collected, held or used for a number of reasons including:

• providing our services to you,
• correspondence to you,
• keeping internal records,
• completing the registration of a death,
• providing information to authorised third parties such as florists, videographers etc,
• disclosing information required by law, regulation or court order,
• sending periodic communication (electronically or by post) which may contain updates on Wilson Family Funerals,
• inviting you to real and virtual events, such as Remembrance Services,
• improving our website content based on feedback you may provide.

Your Personal Information will not be used for purposes other than those described above unless we have your permission or there are specified law enforcement or public health and safety reasons (as permitted under the Act).

THE PROTECTION OF YOUR PERSONAL INFORMATION

We are committed to ensuring the security of your Personal Information. All reasonable steps will be taken to protect it from misuse, loss or unauthorised access, modification or disclosure. 

We will destroy any Personal Information we no longer require; however, it will be held for as long as the law requires.

Despite our reasonable efforts, we cannot guarantee that the security of your Personal Information will not be breached. To the fullest extent permitted by law we disclaim all liability and any responsibility for damage suffered from any loss, unauthorised access, misuse or alternation of any information collected.

PRIVACY POLICY CHANGES

Whilst this Privacy Policy is current, we will update it at any time without notice in line with client expectations and legislative changes.

ACCESSING PERSONAL INFORMATION OR TO CONTACT US ABOUT THIS PRIVACY POLICY

Please contact our Privacy Officer to access any Personal Information we may hold about you or if you have any questions or complaints about privacy. We will endeavour to promptly consider your query and provide an early response.

Privacy Officer

Email: info [at] wilsonfamilyfunerals.net.au (info[at]wilsonfamilyfunerals[dot]net[dot]au)

In writing

Privacy Officer
Wilson Family Funerals
Suite 3, 1440 Pittwater Road,
North Narrabeen, Sydney NSW 2101